Refund & Cancellation Policy

Cancellation Policy

Starway Web Digital believes in helping and cooperating with its customers as far as possible. We follow a flexible cancellation policy. Customers are required to follow the guidelines below to place a valid cancellation request:

• Cancellation requests will be considered only if made within 72 hours of placing the order.
• Cancellation will not be accepted if the order has already been processed or communicated to vendors.
• Orders cannot be cancelled on the day/date of delivery.
• No cancellations for special occasion offers (e.g., Christmas, New Year, etc.).

However, replacement or refund may be considered if the customer proves that the delivered product/service is of poor quality. This must be reported within 5 days.

If the service/product received is not as described, notify customer support within 24 hours of delivery. Our team will review and take appropriate action.

All outstanding dues must be cleared before cancellation is processed. No prorated refunds for partial months.

All cancellation requests must be submitted in writing or via email and must be initiated by the original customer.

No refunds will be issued for cancellation requests made after 7 days from the order date.

Any cancellation after the cooling-off period will result in full payment liability and termination of the agreement.

For warranty-related product issues, customers should contact the respective manufacturer directly.

Refund Policy

All purchases are covered under a 30-day money-back guarantee. If you are not satisfied, we may issue a refund after proper evaluation and mutual cooperation.

To request a refund, contact our support team within 90 days of purchase. Please include your order/invoice number and optionally provide feedback.

• Refunds are not applicable for fully delivered services (e.g., installation, hosting setup).
• Refunds are processed within 21 days.